terms & conditions

We kindly ask Travellers to read the following Terms and Conditions carefully, before they decide to book a tour or service. They are important parts of the agreement between Travellers and Adventure and Fun Albania, along with the AFA Traveller Code of Conduct, the level of difficulty, the equipment lists and other information included in each tour or service description.

 

1 – Purpose and Scope

These Terms and Conditions, govern the sale of tours and services by the company Adventure and Fun Albania SH.P.K., registered at the Albanian National Business Centre under the VAT number (NUIS) L32026014D, for which the registered office is at Rruga Papa Gjon Pali II, Ndërtesa 5, 1010 Tirana, Albania, hereafter designated as “AFA”.

Any person which has booked or bought tours and services offered by AFA will be hereafter designated as the “Traveller”.

Any booking or purchase of tours and services offered by AFA, implies the unreserved acceptance by the Traveller, of these Terms and Conditions which prevail over any other document.

These Terms and Conditions become effective at the time of the booking of a tour or service.

 

2 Participation

Everyone who meets the necessary requirements of the respective tour or service and is properly equipped, may participate in the tours and services.

2.1 – Age limit

Travellers of all ages are welcome to travel with AFA. Children under 18 must be accompanied by a parent or a legal guardian.

2.2 – Animals

For health and safety reasons, animals are not accepted in any of the tours offered by AFA.

If the specific tour permits it, service animals may be exempt from this rule. The price for their participation will be calculated separately.

2.3 – Medical conditions

The Traveller must inform AFA, prior to departure, of any previous medical conditions they have, that might affect the performance of the tour or service.

The Traveller must take any necessary medication with them in sufficient quantities.

In the case that it is judged by AFA that a medical condition might represent an elevated risk to the Traveller or other Travellers taking part in the same tour or service, AFA reserves the right to request a written and signed statement from a qualified medical professional, clearing the Traveller to take part in the tour or service offered by AFA.

AFA reserves the right to immediately exclude from the tour or service, any Traveller who fails to disclose any previous medical condition that might affect the performance of the tour or service. This exclusion cannot give rise to claims of compensation or refund.

2.4 – Disabilities and Specific Requirements

If the Traveller has a disability or any other special requirements, including but not limited to allergies, intolerances and chronic illnesses, they must notify AFA at the time of booking. If AFA or the service providers cannot provide the required services, AFA reserves the right to cancel the booking.

2.5 – Fitness Level and Technical Ability

For some tours and services offered by AFA, a certain fitness level, previous experience and technical abilities are necessary.

The technical difficulties of the activities, as well as the duration, length and other necessary information for the Traveller to assess the technical abilities and fitness level they need to possess to perform the tour or service, are given by AFA in the detailed tour descriptions.

AFA reserves the right to immediately terminate its services to any Traveller who fails to meet the necessary fitness level and technical ability to safely perform the tour or service.

2.6 – Traveller’s personal equipment

The Traveller is required to provide all the essential equipment, clothing and footwear necessary for the performance tour or service, unless specifically stated otherwise by AFA.

A detailed equipment list will be provided by AFA.

AFA reserves the right to immediately terminate its services to any Traveller who fails to provide the necessary equipment to safely perform the tour or service.

 

3 – Booking

The Traveller can book a tour or service electronically, once they have properly filled in the booking form, by contacting AFA at the following email address: [email protected], or through third party online booking agents.

In case a Traveller is booking for more than one participant, each participant is required to understand and to meet all obligations imposed by these Terms and Conditions.

3.1 – Time of Booking

The time of booking is considered the time at which AFA receives the non-refundable booking fee and the guest has expressed his agreement with the “AFA Participation Agreement” and the “AFA Terms and Conditions”. All these conditions must be met for a booking to be considered by AFA.

 

4 – Services

The detailed descriptions of the tours and services that are provided by AFA, specify each of the elements that make up said tour or service. After booking, the Traveller will receive a summary of all these elements, together with the booking confirmation.

4.1 – Specific Requests

If the Traveller has special requests that are not necessarily part of the tour or service, they must notify AFA at the time of booking. AFA will confirm in writing if the fulfilment of such special requests is possible.

 

5 – Prices

All prices given by AFA include a non-refundable booking fee of 29€ per person.

The detailed descriptions of the tours and services, specify each of the elements included in the price, including the booking fee. All prices are displayed in Euros, including all taxes. In accordance with the margin scheme of the VAT regime of tour operators, invoices issued by AFA do not mention the VAT collected on the services sold.

It should also be noted that certain additional costs or fees, such as but not limited to bank transfer fees, visa fees, etc., are not included in the price of the tours and services. These are the responsibility of the Traveller.

The Traveller assesses, before their purchase if the price of the tour or service suits them, and no dispute concerning the price of the tour or service can be taken into consideration after the booking of said tour or service.

In addition, in general, and unless expressly stated otherwise, all personal expenses or expenses related to the service, such as but not limited to insurance, excess baggage costs, airport parking costs, vaccination and administrative formalities, laundry, telephone, drinks, room service, tips, use of sports facilities, and more generally anything not expressly mentioned in the description of the tours and services is not included in the price thereof.

Finally, AFA reserves the right to cancel or refuse any new booking by a Traveller with whom there is a dispute relating to the payment of a previous booking. In this case, AFA reserves the right to settle its claim on the latter by offsetting the sums paid and to claim the balance due for the new order from the Traveller.

The price to be paid by the Traveller will be confirmed at the time of booking and mentioned on the booking confirmation.

5.1 – Changes in Price

AFA reserves the right to change the price of the tours and services before the conclusion of the agreement.

If, after the conclusion of the agreement, prices of the elements that make up the tour or service increase, AFA reserves the right to adjust the price of said tour or service in accordance with the relevant amount of increase of these costs. AFA is obliged to inform the Traveller about the price increase at least 30 calendar days before travel. In case of a price increase of over 10%, the Traveller retains the right to request either withdrawal from the travel agreement or participation in another tour or service of the same value. In this case, the Traveller is required to inform AFA, at least 20 calendar days prior to departure if they will withdraw from the travel agreement.

5.2 –Discounts

AFA reserves the right to offer a discount to the Traveller. One discount can be applied per Traveller, per trip departure, at time of booking only and cannot be retrospectively applied.

 

 

6 – Payments

Once a Traveller books a tour or service, a non-refundable deposit of 29€ per Person is due immediately at the time of booking.

For tours and services starting more than 60 calendar days after the time of booking, the full payment of the total price of the tour or service must be performed not later than 60 calendar days before the start of the tour or service.

For tours and services starting 60 calendar days or less after the time of booking, the full payment of the total price of the tour or service must be performed at the time of booking.

For tours and services starting 60 calendar days or less after the time of booking, for which the payment will be performed by bank transfer, the payment has to be performed within 3 business days of booking.

The dates of the payments are considered those of the credit of the account of AFA.

Where applicable, any bank transfer or credit card fees are to be paid by the Traveller.

6.1 – Failure to Pay and Late Payment

If the Traveller fails to perform the payment, does not perform it within the specified timeframe, or does not perform the payment of the correct amount due, AFA reserves the right to withdraw from the travel agreement. This withdrawal cannot give rise to claims of compensation or refund.

 

7 – Minimum and Maximum Number of Participants

A minimum and maximum number of participants is given for each tour or service. For a tour or service to take place, the number of participants must fall into that range.

A tour or service is considered confirmed, once the minimum required number of Travellers has booked said tour or service.

 

8 – Guest Accommodation

The details regarding the facilities that travellers will be accommodated in, are provided for each tour in the respective “Useful Information” section. AFA will pair up solo travellers with other travellers of the same gender as per the gender marker on each of their passports.

 

9 – Modification, Exchange and Cancellation by the Traveller

Any request of the Traveller for the modification or cancelation of their reservation must be sent by email to AFA at the following email address: [email protected].

For the purpose of these Terms and Conditions, a modification is considered to be any change to the services that are offered during the tour or service.

In any case, the request for modification has to be approved and confirmed in writing by AFA.

If it is not possible for AFA to make the desired modification requested by the Traveller, the initial travel agreement will remain in power. The Traveller can then cancel or proceed with the original tour or service.

9.1 – Modification Fees

Any modification of a booking entails a modification fee, in addition to the costs inherent to the modification itself, about which the Traveller will be informed of in advance.

In most cases, on site modifications will not be accepted. However, in case of any modification being accepted, the possible supplement, at the expense of the Traveller, is to be paid on site.

Services not consumed cannot give rise to any claims of compensation or refund.

9.2 – Exchange for another tour or service

The Traveller can request a one-time exchange of the tour or service to another tour or service offered by AFA, if they notify AFA of this change not later than 60 calendar days before departure. No fees shall be applied for this type of exchange.

The departure date of the new tour or service cannot be later than 366 calendar days from the departure date of the original tour or service, and not earlier than 60 calendar days from the date that the Traveller requests the exchange.

Any payment made up to the moment that the Traveller requests the exchange, will be held as a Credit on File with AFA, and can only be applied to the Traveller’s rebooking with AFA. The traveller must pay only the additional costs inherent to the new tour or service, if applicable.

Any price difference between the original tour or service booked, and the new tour or service must be paid by the traveller.

This exchange shall not be utilised by the traveller as a method to extend the cancelation timeline.

In the case that the new tour or service departs earlier than the original tour or service, the departure date of the new tour or service will be taken into account when calculating the cancelation timeline.

In the case that the new tour or service departs later than the original tour or service, the departure date of the original tour or service will be taken into account when calculating the cancelation timeline.

9.3 – Early cancelation of the Travel Agreement

The Traveller has the right to cancel the travel agreement within 7 calendar days of booking, and in any case, no less than 60 calendar days before the start of the tour or service. In case of an early cancelation of the Travel Agreement within the specified time frame, the Traveller will be refunded the entire amount paid to AFA, including the booking fee.

Any cancelation of the travel agreement outside of the abovementioned timeframe, will be subject to fees.

9.4 – Cancelation Fees

Cancelation fees are applied for all tours and services. These fees are calculated as a percentage of the total price of the tours and services, as follows:

More than 60 calendar days before the departure date: No cancelation fee + 29€ per Person booking fee

Between 60 and 31 calendar days before the departure date: 50% cancelation fee+ 29€ per Person booking fee

Less than 30 calendar days before the departure date and no-show: 100% cancelation fee

In any case, other than the one mentioned in paragraph 9.3 of these Terms and Conditions, the 29€/Person booking fee is not refundable.

Where applicable, any bank transfer fees are to be paid by the Traveller.

9.5 – Cancelations due to travel restrictions

In the case that new travel restrictions, that weren’t in place at the time of the booking are announced unexpectedly, effecting all Travellers and that make the travel from the Traveller’s home country to the destination impossible or bound to a quarantine upon return, the Traveller has the right to withdraw from the tour or service. AFA will reimburse the entire amount of the payments made up to that point.

In any case, the booking fee and any bank transfer fees are to be paid by the Traveller.

9.6 – Interruption of the Tour by the Traveller

Any tour that is interrupted or shortened by the Traveller, or any service not consumed, whatever the cause, cannot give rise to any claims of compensation or refund.

9.7 – Interruption of the Tour by the Traveller due to health conditions

If a Traveller is forced to interrupt the tour or service for health reasons, all additional relevant costs will be charged on the Traveller. This interruption cannot give rise to claims of compensation or refund.

 

10 – Modifications and Cancellations by AFA

10.1 – Modifications

If AFA is obliged to make a modification to any element of the tours and services, only the destination, the price and the dates of the tours and services are considered as essential elements of the travel agreement. Therefore, without this modification being considered as affecting an essential element of the travel agreement, an accommodation or a restaurant may be replaced by an establishment of the same or higher quality, and the itinerary may be modified to ensure services of at least an equivalent quality to the agreed services.

AFA reserves the right to modify or cancel certain parts of a tour or service, on site, in case that bad weather or other forces outside of its control, make them impossible or unsafe to be performed. This cannot give rise to claims of compensation or refund.

AFA reserves the right to add Travellers to a tour or service that is already underway.

AFA may not change the minimum or maximum number of Travellers outside of an emergency situation.

10.2 – Cancelations due to unmet Minimum Numbers of Travellers

A tour or service can be performed only if the declared minimum number of participants is met. If not, AFA reserves the right to withdraw from the travel agreement before the commencement of the tour or service. AFA is obliged to notify Traveller at least 55 calendar days before the contracted departure date of the tour or service. AFA will prepare a new offer for the Traveller. If the Travellers agree with the new price, a new agreement will be drafted. Otherwise, AFA will reimburse the entire amount of the payments made up to that point.

10.3 – Cancelations due to Extraordinary and Unavoidable Circumstances

If, before the beginning of the tour or service, AFA is prevented from performing it, due to extraordinary and unavoidable circumstances, AFA will inform the Traveller as soon as possible, and will offer them a choice of:

A credit note, valid for one year, for the entire amount paid for the tour or service.

A refund minus the booking fee and any other unrecoverable costs of goods and services that were already purchased to perform the tour or service.

If the cancellation due to Extraordinary and Unavoidable Circumstances occurs after a trip has commenced, AFA will offer the Traveller a choice of:

A credit note, valid for one year, for all expenses recovered from the uncompleted part of the tour or service.

A refund minus the booking fee and any other unrecoverable costs of goods and services that were already purchased to perform the uncompleted part of the tour or service.

 

11 – Refunds

All refunds will be made by using the payment method used at the time of the purchase, or in the form of a credit note valid for one year.

 

12 – Insurance

The Traveller is responsible for the purchase of travel insurance prior to the departure date (covering cancellation, curtailment, injury, illness, death, as well as expenses related thereto). AFA shall not check the existence or the validity of the insurance policy, but reserves the right of requesting a copy of it.

 

13 – Limitation of Liability

AFA cannot be held liable when the damage is attributable to the Traveller, or to a third party unrelated to the provision of the services provided for in the travel agreement, or because of exceptional and unavoidable circumstances.

In the event of duly proven liability of AFA, the contractual obligation of AFA to the Traveller is limited to the extent of 2 times the total price of the tour or service.

 

14 – Force Majeure

Without limitation, AFA is not responsible for, and no compensations or refunds will be given for, delays or cancellation of all or part of the tour due to causes or circumstances beyond AFA’s responsibility or control, including but not limited to perils of the sea, harbours, rivers, or other navigable waters; act of any governmental or ruling authority; epidemic or pandemic; collision; stranding; fire; war; hostilities; riots; strikes or labour stoppages; or any other cause or circumstance beyond AFA’s responsibility or control (a “Force Majeure Event”).

 

15 – Dangers of Adventure Travel and Acceptance of Risk

Many of the tours and services are carried out outdoors or in dangerous environment and the activities of adventure travel can be inherently dangerous. For this reason, there is an unavoidable amount of risk of accidents and injuries during the tours and services. Despite the very careful preparation of tours and services by AFA and the good care taken by the guides, risk and uncertainty can neither be totally reduced, nor excluded. The Traveller must also note that in the regions where the travel takes place, rescue or treatment possibilities might be limited.

A booking is accepted by AFA, on the understanding that the Traveller realises the risks, dangers and hazards involved in this kind of travel, including injury, disease, death, loss or damage to property, inconvenience and discomfort.

The Traveller agrees, should the need arise, for the guide or any other AFA staff member to administer them first aid. The Traveller, does hereby fully release, indemnify, and hold harmless, AFA from any and all actions, and any and all claims, for damages whatsoever which may arise as a result of any first aid, treatment in response to a set of signs or symptoms and/or the administration of any medication in response to a medical, implied consent or emergency situation that involves the Traveller.

Every Traveller is required to be careful, suitably prepared for the tour or service, aware of the risks and willing to face those risks. AFA is not responsible and cannot be held liable for accidents that occur due to the lack of preparation, sub-standard equipment or clothing, carelessness, or insufficient technical, physical or mental abilities of the Traveller.

All Travellers will be asked to sign the AFA Participation Agreement prior to being accepted on the tour or service. AFA reserves the right to immediately exclude from the tour or service, any Traveller who fails or refuses to sign the AFA Participation Agreement. This exclusion cannot give rise to claims of compensation or refund. All additional relevant costs that may arise from this exclusion, will be charged on the Traveller.

AFA reserves the right to immediately exclude from the tour or service, any Traveller that is judged to not possess the necessary physical, mental or technical ability to perform said tour or service. This is done to ensure the safety of the Traveller, the other participants of the tour or service, and the staff of AFA. This exclusion cannot give rise to claims of compensation or refund. All additional relevant costs that may arise from this exclusion, will be charged on the Traveller.

The Traveller, does hereby fully release, indemnify, and hold harmless, AFA from any and all actions, and any and all claims, which may arise out of, or occur during their travel and any activities conducted in conjunction therewith. Regardless of the situation or circumstances giving rise to a claim, the Traveller waives any right to seek damages against AFA, for any reason whatsoever.

 

16 – Travel Rules

Everyone has the right to a safe and enjoyable journey. For this reason, the following rules are to be followed by all Travellers.

  • The Traveller is required to read and understand the technical difficulties given for each tour or service. They should not participate in tours and services that exceed their level of technical or physical ability.
  • The Traveller must inform AFA, prior to departure, of any previous medical conditions that might affect the performance of the tour or service.
  • The Traveller is required to provide all the essential equipment, clothing and footwear necessary for the performance tour or service.
  • The Traveller must use luggage of the size, type and weight required for the tour or service
  • The use or possession of illegal drugs is strictly forbidden
  • Any form of violence or harassment will not be tolerated
  • Alcohol must be consumed in moderation and must not interfere with the performance of the tours and services
  • It is strictly forbidden for the Traveller to damage or steal any property not belonging to them
  • It is strictly forbidden for the Traveller to include any outside persons into the group
  • It is strictly forbidden to make loud noise or to organise parties from 22:00 to 07:00 at the accommodations
  • The Traveller is at all times required to adhere to the instructions given to them by the guide

In case of a failure to comply by these rules, AFA is entitled to exclude the Traveller from the tour or service, without any right to compensation or refund.

 

17 – Responsible and Sustainable Travel

AFA is strongly committed towards responsible and sustainable travel.

The Traveller is pleased to:

  • Respect the local people, their culture and environment
  • Support locally owned businesses, restaurants and other services
  • Shop from traditional artisans and for locally made products
  • Always ask first before photographing or videoing people
  • Bring reusable water bottles
  • Bring a water filter. This way they can drink tap water even in places where is otherwise unsafe to do so.
  • Bring a reusable straw, camping flatware and a container for the packed meals
  • Usually, the Traveller will be provided with the ingredients for their packed meals and will pack the meals themselves. They should not pack more food than is necessary, in order to reduce food waste.

Please see the AFA Traveller Code of Conduct for more information.

AFA’s staff and guides are trained and able to advise Travellers in detail about the approach towards sustainability.

 

18 – Extra Services

18.1 – Airport Transfers

Some of the tours and services offered by AFA include airport transfers. Travellers are required to be at the airport at the appropriate time, as stated in the booking confirmation. AFA is not responsible for covering the costs of any airport transfers that take place outside of the stated time.

In case of delays, weather related to the flight, lost baggage or other any causes, the Traveller must contact and inform AFA as soon as possible.

18.2 – Lost or Delayed Baggage during Air Transport

AFA is not responsible for transporting lost or delayed baggage from the airport to the location of the Traveller. The Traveller should contact the lost and found office at the airport immediately after assessing that the baggage has been lost.

18.3 – Baggage or Items Lost by the Traveller

AFA is not responsible for transporting baggage or items, lost by the Traveller at any time during the performance of the tours and services. In the event that AFA transports, or assists in transporting said baggage or items, AFA does not take responsibility for any eventual damage to, or loss of the items, the baggage or its content. All additional relevant costs that may arise from this transportation, will be charged on the Traveller. Any damage or loss of the baggage in this case, cannot give rise to claims of compensation or refund.

18.4 – Baggage Transport with Pack Animals

During some of the tours and services offered by AFA, the Traveller’s baggage will be transported on pack animals. The baggage that the Traveller brings for those tours or services, must comply with the size, type and weight requirements given to the Traveller by AFA, in order to protect the pack animals from injury and the Traveller’s belongings from damage.

AFA reserves the right to not transport baggage that does not fulfil the given requirements. This cannot give rise to claims of compensation or refund.

In the event that AFA does transport baggage that does not fulfil the given requirements, AFA does not take responsibility for any eventual damage to, or loss of those pieces of baggage or their content. Any damage or loss of the baggage in this case, cannot give rise to claims of compensation or refund.

 

19 – Formalities

It is the sole responsibility of the Traveller, to verify that the various documents necessary for their travel are valid.

Failure by the Traveller to comply with the administrative and/or health obligations to cross international borders, which would result in an interruption of the tour or a no-show, cannot give rise to claims of compensation or refund.

19.1 – Visas

The Traveller must make sure that they are allowed to enter Albania, and any other country that will be visited during the tour or service in which they will take part.

Most Travellers can enter Albania without a visa. The up-to-date visa regime for foreigners can be found on the website of the Albanian foreign affairs ministry.

AFA is not required to help the Traveller in applying for a visa, or to issue invitation letters, or any document other than a booking confirmation, that might be needed to apply for a visa to enter any country where its tours or services are performed.

 

20 – Loss or Theft of Valuables

The Traveller should take sensible precautions to protect themselves and their property against petty crime.

It is recommended not to bring valuables, but only items necessary for the specific purpose of the tour or service. AFA is not responsible for loss or theft of items in the accommodations. The Traveller is responsible for the loss of items that occurred outside of the accommodation, during the tour or service.

It is recommended to keep all identity documents, essential medicines, valuables and cash on your person at any time, outside of private rooms at the accommodations.

 

21 – Authorization to Use Photographs, Audio and/or Video material

AFA may use, reproduce, and/or publish photographs, audio and/or video material that may pertain to the Traveller, including their image, likeness, and/or voice without compensation. The Traveller understands that this material may be used in brochures, e-mails, and online to promote AFA and its product offerings.

 

22 – Complaints

Any complaints about the services offered by AFA must be made on site to the guide, or the emergency contact.

In absence of a satisfactory response, the Traveller should contact AFA in writing at the following email address: [email protected]

 

23 – Time Limit for claims

Full details of any event giving rise to a claim, must be given to AFA within 90 calendar days after the date of the event giving rise to such claim. Suit to recover on any such claim shall not be maintainable unless filed within one year after the date of the event giving rise to such claim and unless served on AFA within 120 calendar days after filing. The Traveller expressly waives all other potentially applicable limitation periods. If a written claim is not made and suit is not filed within the time frame set forth above, then the Traveller waives and release any right they may have to make any claim against AFA.

 

24 – Right of withdrawal

The services provided by AFA are not subject to the application of any right of withdrawal. Consequently, the services provided by AFA are exclusively subject to the cancellation and modification conditions provided for in these Terms and Conditions and the Traveller will not be able to invoke the right of withdrawal.

 

25 – Assignment of Jurisdiction

These Terms and Conditions and any Disputes, actions and legal proceedings whatsoever by the Traveller shall be governed exclusively, in all respects, and without regard to conflict of law principles, by the laws of the Republic of Albania. The Traveller agrees this choice of law supersedes and pre-empts any provision of law of any other nation, state or territory.

Any disputes in connection with a trip or these Terms and Conditions must be initiated in the courts of the Republic of Albania.

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